Smash is operated by Softon Ltd and launched in 2026. We hold a licence issued by the Anjouan Gaming Authority under licence number ALSI-202409012-FI1, which sets out the rules we are required to follow in how we run the platform, handle player funds, and conduct ourselves when disputes arise. That licence is the framework within which everything we do sits.

We built Smash for players in the United Kingdom and elsewhere who want a straightforward, well-run online casino. We are not trying to be everything to everyone. What we are trying to do is run a platform that works reliably, pays out promptly, and deals honestly with the people who use it.

How we handle your money

Player balances are kept separate from the funds we use to run the business. That separation is not incidental — it is a deliberate operational standard. When you make a deposit, that money is yours. It is not used to cover our costs or mixed with operational capital. Withdrawals are processed within 0–24 hours, and the same payment routes available for deposits — including bank cards, e-wallets, bank transfer, and cryptocurrency — are available when you withdraw. The minimum deposit and minimum withdrawal are both £20. We think clarity on this matters, so we state it plainly rather than bury it.

Safer gambling is part of how the platform is built

We take safer gambling seriously as an operational matter, not as a box to tick. The tools available to players — deposit limits, session controls, self-exclusion — are there because we think a platform that makes it easy to stay in control is a better platform. If you need to step back, we want that process to be simple and immediate. We also expect our support team to respond to concerns about gambling behaviour with care and without pressure to continue playing.

On the question of which providers and payment routes we list: we work with studios and suppliers whose standards we are confident in. The game providers on the platform — including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, Play'n GO, and others — are established names whose products are independently tested. We apply the same thinking to payment methods. If a route does not meet the standard we expect for reliability and security, it does not appear on the platform.

When something goes wrong — a technical fault, a disputed transaction, a complaint — we expect ourselves to respond clearly and without delay. Our support team is available in English, and we do not consider a complaint resolved until the player has received a substantive answer. We would rather acknowledge a problem directly than deflect it.

If you have questions about how we operate, our licensing, or your account, you can reach us through the support channels listed on the site. We are straightforward to contact and we aim to keep it that way.