If something isn't working the way it should, or you have a question you can't find the answer to, we want to hear from you. The contact details for reaching our support team are available on this page — use whichever channel suits you best.

Everyone who contacts us is speaking to a real person who is authorised to look into your account, review transaction records, check bonus activity, and take action where something has gone wrong. We're not a scripted first line that escalates everything — the person you reach can resolve most issues directly.

What to include when you get in touch

The quickest way to get your issue sorted in a single exchange is to give us enough information upfront. Include your registered username or the email address on your account, a clear description of what happened, and — if it's about a payment — the amount, the method you used, and roughly when the transaction took place. If you're asking about a bonus, let us know which one and when you claimed it. The more specific you are, the less back-and-forth we need.

Once your message reaches us, it is logged and assigned. You'll receive a confirmation so you know it's been received. From there, the team member handling your case will review your account details before responding, so the reply you get will be relevant to your specific situation rather than a generic answer.

Responsible gambling requests and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please tell us clearly in your message. These requests are treated with priority and are not subject to delays or persuasion — if you ask us to restrict your account in any way, we will act on that without pushing back. You are in control of how you engage with the site, and we take that seriously.

If your concern is a formal complaint rather than a general query — for example, you believe we've acted incorrectly or unfairly — please say so explicitly. Formal complaints follow a separate process: they are reviewed by a senior member of the team and you will receive a written response. If you're not satisfied with how we resolve it, you have the right to escalate the matter to the relevant regulatory body. We are licensed by the Anjouan Gaming Authority, and that avenue remains open to you.

One thing we will never do: we will never ask you to share your password, your full card number, or any security credentials over email or chat. If you ever receive a message claiming to be from us and asking for that kind of information, do not respond to it — contact us through the official channels on this page to report it.